Customer Reviews

'Avoid if you expect any kind of sensible customer service.'

Poor service. Item sold not as described and even though they admitted that they were unaware that the manufacturer had changed the product specs they offered no sensible resolution. Ignored several emails until PayPal got involved.

Was planning on ordering a lot more items from them due to many large projects, but not now.

'Electric towel rail'

The product was as described and turned up on time. Very easy to fit as the electric supply can be to the left or the right of the towel rail. Low running costs.

Good product , delivery excellent!

'Creda Storage heater'

My first contact with heater shop was to ask them to answer my queries regarding the Creda heater I wished to purchase. Although no one was available when I called they answered my queries by e-mail first thing the next morning. This resulted in my order which was delivered the next day. In short they met my every requirement and at a great overall price. They were ideal.

excellent service, very pleased with product

Very quick service, emails were numerous and informative

'Easy shopping experience'

Quick service, goods as described, this is what online shopping should be like. The delivery driver was particularly helpful.

'Very helpful'

79

Excellent prompt and efficient

'Arek'

Competitive prices. Quick delivery, very well packed. Highly recommended.

Excellent delivery slots, carrier updates superb all good

No problem as one expects.

'Good advice'

We were given good advice and told exactly what we required.

'Excellent service'

Order one day was delivered the next day driver could not have been more helpful with the drop off.

Quick and reliable

Fast delivery and they phoned ahead the day before to confirm place and time. Excellent

You should allow a trade discount for people in the construction trade.

'Excellent service and price.'

Very prompt and very good value. No complaints.

'Excellent service.'

I was very impressed with the service I received from Liam who first dealt with my enquiry and and the other members of the team who I spoke to.
The heaters were received within 4 days which included a weekend which was excellent.
When I reported an electrical fault on one of the units after installation and requested guidance your team could not have been more helpful.
I would have no hesitation in recommending your company to others.

excellent and fast service good price

'Excellent radiator it’s very hard to program it Though'

The service was quick

Ordered and apart from the mix up with delivery, given instructions where to leave but didn’t deliver as no one in, what was the point of giving leaving instructions

'I'm pleased I found them!'

They were very helpful in choosing and delivering our radiators and they were very price competitive!

Fantastic! Online experience was very easy to use and was able to change delivery date immediately.

item arrived on time/wellpackedand undamaged

'100% Recommended - would use again.'

Great service - was a slight issue with some of the delivery which they resolved very promptly - totally recommended.

'Reliable competitive vendor'

competitive pricing. on time delivery. goods very well packed for transit.

The radiator arrived on time. Haven’t had it fitted yet but all looks fine with no damage, in fact it was packed so well it would be difficult to damage it. Just have to wait for electrician to install.

Very good price for the product. Prompt delivery. Good communication about progress of the order.

'Awful'

Customer communication was absolutely dreadful. Package to arrive on Friday,called the main office they said we will call you back in half an hour. Three hours later still nothing. Called them five times to be told at five to five the delivery was now going to be Monday. We will call you on Monday morning. No phone call !! Called them again twice to be told it would arrive late afternoon. Arrived late morning

'Excellent service, price and communication'

Excellent service, price and communication.

'Great service'

Excellent service . Driver even waited for me as I was 5-10 minutes away . Would definitely use again

Excellent service. Heaters arrived very quickly and were well packed

'Great service'

Great service. Arrived exactly as expected.

The sales team were really helpful and provided some good advice. The price was very competitive and the item dispatched quickly.
The new Dimplex heater is an excellent replacement for our old night storage heater which has lasted us many years but finally given up the ghost.

As e live in a narrow and steep lane their chosen method of dispatch is by using a large lorry and I had to have the item delivered to a friendly builders merchant as their lorry could not deliver to anywhere but main A roads.
A sprinter type delivery van would have been an ideal solution!

.

'Great to deal with'

Quick service and delivery plenty of info on products. Will be ordering more from them.

'Friendly and effecient'

Friendly and effecient

'Helpful , knowledgable,quick'

Easy to deal with by phone....seem very knowledgable.....offered a discount too
Quick delivery

'First Class Service All Round'

I found the item I needed quickly and easily. Payment and delivery were arranged with the same ease and delivery of the item was quick and I was kept informed of the expected delivery which I received in the time slot agreed

Very efficient and pleasant on phone and delivery spot on.

'Perfect Delivery'

The website and delivery was fantastic. Great service

'Great'

Easy to use and fast delivery

Good response to my questions and quick delivery. Not to mention very competitive prices.

Simple to use and quick delivery.

Great service with super fast delivery, would highly recommend.

'Excellent dlservice'

Product in stock and delivered within 24 hours Not used yet so not sure if it works

'Excellent service'

Spot on delivery time. Product as described

When I ordered my 1st heater I didn't realize that I could have had it sooner..when I called the company it got changed to the following day no problem ...heater was well packed ...great product .great price .great service

'Excellent price and delivery'

Lowest price I could find for the heaters I wanted. Even the electrician couldn't better it from his trade supplier. Delivery next day as promised.

'Good service and good price.'

Good service and good price.

'Knowledgeable, helpful, quick.'

Helpful, informative, fast.

'Poor delivery'

The delivery guys would not help me move the box into the house. I have wooden floor in hall and the one guy just shoved it along the floor scratching it. Heater is good though but not happy with delivery. Bear in mind it was the biggest rad.

'Great service'

Excellent quality, prompt delivery, delivery man very helpful. Would definitely be a return customer.

Exactly what I'd asked for : two heaters dispatched quickly at a very reasonable price.

'Terrible'

They sent the wrong product. Day 1 they didn’t answer phone. Day 2 they said they’d look into it and get back to me. Day 3 no contact. Day 4 no response from further emails. Day 5 I give this review.

Great service.

'Brilliant service'

The Heater Shop was informative helpful and a fast delivery.
The radiators are great warm easy to install will be ordering from them again.

Excellent delivery schedule.

Great comms great heater. Very satisfied,

Excellent quick service

'Good value'

Good service and delivery, good product 5stars

Good price, good quality product and prompt delivery

'Great customer service'

Very easy to get in touch, they were very attentive

'Helpful and knowedgeable.'

The person I spoke to was very friendly, helpful and knowledgeable. The service was very efficient.

Knowledgeable, fast and efficient. I explained what I needed and the heater shop team worked out the best product and once order was placed and pay for I got the heater the very next day.

Great prices and great service

'Would buy from them again.'

Fair price and excellent delivery timeframe.

'Good Service'

Easy to order web site. fast delivery. Would reccomend them

'A great bit of kit!'

The unit I ordered arrived very quickly. it was superbly packed as well. I've not installed it yet but have every confidence it will work as anticipated!

Very helpful and efficient.

Great service and quick delivery . Would highly recommend .

I am very pleased with the product, the discrimination given the packaging and the speed of delivery. The product is excellent. I have bought from heater shop in the distant past and would do so again without hesitation.

'Good price and free delivery'

They had a very competitive price and the delivery was free, quick and on time.

'Very impressive, start to finish'

Good range, excellent prices, fast and accurate service, items delivered very quickly by DPD and they stuck to their promised 1hr delivery window which was very convenient. The heaters came packaged very well to ensure they arrived perfect. Really excellent service

'No regrets.'

Very efficient throughout and excellent communication. Ordered Sunday evening, delivered followingTuesday.

'Brilliant'

I needed to replace 2 faulty heaters urgently and was delighted to discover Heater Shop's website whilst searching Google. I discussed my requirements with Jack and worked out what was required. The new heaters were delivered next day free of charge and were installed by my electrician within 24 hours. A first class service and I would certainly use Heater Shop again and recommend them.

'Excellent Service'

Easy ordering the prices are very good and items arrived when promised. You can not ask for more. Will use again

Great. Product was as ordered, packaging was excellent, and delivery with DPD meant it was tracked by the minute

Excellent product excellent service

'Delivery on time'

Excellent service. It was a complicated delivery to a holiday home and was crucial that it arrived on the correct day.
Dean was very helpful

Very quick and efficient, heaters despatched straight away.

'Efficient staff. Quick delivery.'

Quick despatch.

Order easy to complete and delivery next day as promised, couldn't ask for better service

Good price, prompt delivery very accurately tracked. Ludicrous amount of packaging, ecologically wasteful and very hard to dispose of

'Kept us informed and up to date with delivery'

The service was great

Excellent advice,excellent service.

'Pleased with service'

We are pleased with the heater, it was promptly and efficiently delivered.

'Would certainly use this supplier again.'

Item selection and order process could not have been simpler. Goods arrived next day (1 hour earlier than promised!) and was well packaged.