Customer Reviews

'Well satisfied'

Ordering on line was all very easy and straight forward, heater arrived on time and well packed, instructions and assembly was easy, I have been using the heater for a week or two and have found it to preform very well, I am very pleased and would certainly recommend this firm and the heater.

due covid 19 & the Brexit situation at the time ordering I thought the
service given was very good delivery information was on time.

'Nice warm bathroom again...'

I ordered a Dimplex fan heater to replace one that failed after 37years service and was very pleasantly surprised to find that the price quoted was about 50% of the recommended retail price! Even better, the heater was delivered 36 hours later.

I'd give you 6 stars if I could...

Would use again as service was prompt and efficient

'Very Pleased'

Delivered on time and heaters are easy to set and work well

Fast delivery safely packaged

'Great choice, quick delivery.'

Excellent choice of products with a lot of information. Good price and very quick delivery times.

'Nice!!'

Good quick service. Thank you!!

'Quick and excellent service.'

Efficient speedy delivery and a competitive price.

Product as described. Straight forward ordering and prompt delivery.

Good products, fast service, good comms, excellent service.

Excellent service. Keen pricing, delivery as promised.
Would use again

'Good all round service.'

Prompt delivery, would definitely use the Heater Shop again.

Excellent, arrived on tkme and we'll packaged, at a great price too.

'My 3rd Order and very pleased. Utterly reliable. Will order again.'

Ordered Rointe radiators 3 times in the past 6 weeks. All went like clockwork. Thanks guys. Will continue using and recommending.

'Highly recommended service with a smile'

Fast and efficient service. Helpful and polite manner. Speedy and careful delivery. Great product at a very reasonable price, Highly recommended!

'Delivery'

Delivery was lost but resolved very quickly and professionaly

'Very good dealer'

No problems encountered, transaction went through quickly, & prompt delivery

It arrived. It works

'Happy all round '

Knowledgeable and friendly helpful chap on the phone when I called fir advice. And quick delivery over the new year period.

'`quick, cheap, painless.'

`quick, cheap, painless.

'Delivery not good'

Pleased with the heater but delivery date given was not stuck to with no communication -arrived about 4 days later .

Good price and service

'Pleased with service.'

Good service. Kept informed of delivery details all the time. Would buy from them again and recommend them to friends and family.

'Excellent'

Made a mistake with my order when I rang them found them very helpful and polite

'Happy Customer'

Good and quick communications when checking deliver as slightly misled by the website but more due to the Christmas and New Year holidays.

'Brilliant customer service'

I ordered a different heater but the emailed me back to say it was out of stock and we choose a different one. That is actually fantastic and there customer service was fantastic as they didn’t just take my money and sit on it till the one I choose came back into stock.

'Slow delivery'

Despite the website claiming next working day despatch. Item was ordered on 29th Dec and not dispatched until 4th Jan. Parcelforce then took 3 days to deliver. Much slower than Amazon

'Excellent service, price & product'

Exceptionally good service, quick delivery and best price. Have bought before from this company, product is good - Rointe Heaters

Good prompt service.

Fast efficient service

Everything as promised.. Good product,fitting and operating instructions.

Never received the radiator

'Very pleased.'

Was very good, they kept me informed from start to finish,in fact my purchase arrived a little earlier than expected by a pleasant delivery person.
The product is very easy to install, I fitted a plug and then switched on.
Did not take long to heat up and all seems to be well in the conservatory. I bought this product to keep the chill off the conservatory, all in all money well spent.

'Very pleased with the service j'

Brilliant every thing came on time or before also no problems

'My new go to place for heaters'

delivered on time, undamaged and correct

'Professional service and quick delivery.'

Professional service and quick delivery.
Lovely item and at a great price.
Thank you

'As above'

Prompt and efficient. and also a good price.

'Excellent prompt service'

Extremely efficient at receiving order and dealing with it. Delivery date and times very clear and adhered to.

'Excellent Service'

Excellent online service, website was very easy to use

Excellent product

'Great service and got the help required'

Great service

'Easy to order and quick delivery'

The device was simple and straightforward. I did lots of research from a number of different sources. Once I had decided I ordered from The Heater Shop due to their competitive pricing. The products came quickly.

'Great product great price'

Very helpful on phone when ordering very prompt delivery even though it was christmas ,and the radiator worked perfectly.

'Great customer service'

Heater shop have been very efficient in handling my order, processing, communication.
I also had 2 faulty units, which again, they contacted the Manufacturer, for us and arranged communication.

Ordered 2.30pm, the delivery turned up 8.15am the next morning, excellent service will defo use again many thanks.

It was very easy to book and was delivered the very next day. Super easy and super efficient.

I knew the heater I wanted, easy to find on website, fantastic delivery service

'Easy ordering, great information and highly recommended.'

Really fast delivery, everything well packed and exactly as ordered. The website is spot on and has all the information I needed to make an informed choice. Would definitely recommend.

'Overnight delivery during covid'

Almost instant delivery, which under current covid circumstances was very impressive. Havent been able to install it yet for same covid reasons

'Good service and communication.'

Fast delivery, product exactly as described and packed well.

'Great company'

They were so helpful on the telephone and delivered the item to me in under a day, which was the 23/12/2020. I will be using them again.

'Fabulous heater for our conservatory,very impressed looks great,warms it up'

Arrived on time,very well packaged

'Will Use again'

We needed the heater quickly so we contacted the Heater shop who were fantastic at making sure it was with the courier company the next day! Great communication and great product

'Unbelievable incompetence and mis-management.'

The Heater Shop mistakenly sent me two heaters and billed me twice when I had ordered just one heater. The mix up occurred because their webpage would not allow me to enter a different shipping address. So I was told to order it online and then phone them to change the address.
When I called them to point out their error I was told the 2nd heater would be collected the following day and I would be refunded. This did not happen.
10 days later I called again and was told they could not collect and I would have to return it myself and pay the shipping cost.

Excellent information on order processing and delivered next day as promised - can't fault the service.

'Great all round job!'

Really good service, very polite and knowledgeable and extremely quick delivery!

'Excellent'

excellent value and service

'Brilliant'

Quick delivery and the website is easy to use would recommend. Easy to install and looks great.

'Heaters'

Good service and price highly recommend

Dose not warm the room up and you have to stand very close to the heater to get any heat. Not at all recommended

Order received day after placed. Well packed.No problems.

'No problems'

Efficient service no problems with them

'I received a faultless service yet again. 100% recommended.'

Excellent service and prices, why go anywhere else?

'5 stars'

Great product at reasonable price and quick delivery.

Delivery was as promised and well packaged will definitely use again.

Service was excellent

'Excellent product, great price, speedy delivery - perfect'

Highly recommend, and would not hesitate to use again

Turned up within 36hours faster than estimated.

'Warm n toasty!'

Super fast next day delivery even at Christmas time. The radiators seen to do exactly as promised. Highly recommended.

'Fast and efficient'

Fast delivery, well packaged, great service. Website was easy to use and help chat was useful to find out about availability.

'Excellent service and product and easy to install.'

Service was extremely good, especially under current circumstances. Storage heater was delivered approx 2wks after placing order. My husband installed it day it was delivered. Instructions easy to follow. I would recommend Heater Shop to friends and family without reservation.

First rate service

'Fantastic service'

Hi purchased an oil filled electric radiator for a customer, the delivery arrived ahead of predicted date and the communication was excellent

'Good service'

Good service, would buy of them again

'Heater'

heater as described kept well informed super service would buy again

'Smooth Process - Great Packaging'

Prompt delivery in line with advertised timeline, plus the most secure packaging possible, so no chance of damage in transit.

Despatched asap, excellent. Telecon was polite and appropriate

From Ipswich to Bristol 24 hourd for a heavy load was v goodB

'Excellent service'

Provided on time and works as specified.

No remote control came with the radiators you have to buy it separately from heatershop

very good service

Efficient, helpful delivery.

'Highly reccomended'

Brilliant, The heaters were delivered within 24 hours.

Arrived well wrapped and on time

'The service was amazing.'

They made sure my delivery arrived next day!!!
I didn't think it would as I ordered in the afternoon. Just brilliant.
I have ordered twice from them, and both times I have been very happy with them and my purchases. Good prices too.

'Very helpful and great advise given which Ipassed onto customer'

Great delivery and on time

'Great service great product'

Turnaround and delivery excellent, product arrived well packaged and in perfect condition.

Took advice, but the heater needed to be more powerful for the room. The firm did not then offer a refund or return

'Heater shop good. delivery very bad.'

hello.
i did not have any problems with heater shop at all.the problems i had were with the delivery company,who made two prommises that they never kept.