Customer Reviews

Excellent service, very helpful and fast efficient delivery - just waiting for my heaters to be fitted!

Fast delivery.

Great product. Delivered as promised. On time. Excellent.

Easy ordering and quick delivery. No problems.

'Excellent price & service'

Very competitive prices. Next day delivery - all arrived as promised. Very happy.

'Good range, good prices, a bit of work to do on communication'

The Heater Shop has a great range of products at very competitive prices. Once I'd identified the radiators I wanted I looked around and their's was the best price. They also offered free delivery with estimated delivery in 5 working days. Their order confirmation email contained the sentence "We'll keep you updated every step of the way via email."

Unfortunately, that was the last email I had from them. The estimated delivery date was October 3rd, but they did not actually deliver until the 7th. That was not a problem in itself, but it was vital to know when they would arrive, both to be in when they were delivered and to book an electrician to fit them. Apparently, "We'll keep you updated every step of the way via email," means "If you want to know anything, ring us."

I did, and they were very helpful. The person I spoke to was polite and interested. She said she would check on my delivery and call me back. She did, withing minutes. I was then given a delivery date of Oct. 7th. There were still no updates by email. I was waiting in on the 7th, having booked the electrician for the 9th, and really needed to know roughly what time they would come. Perhaps we have all got used to endless texts and emails along the lines of "you delivery is on the van" "the driver is on you street" "he's walking up your path," and so on. There was none of that, so I rand Heater Shop again. Same excellent customer service - a polite respondent who said he would call me back. He did, within minutes. But there was no tracking on the delivery, so I was no better off. The radiators were delivered on the 7th.

I'm happy to accept that my experience was not typical. On my second call I was told that the heaters I ordered were not in stock and that they had arranged delivery direct from the manufacturers. That's probably why I didn't receive any updates. But for me, that's where Heater Shop under-performed. They should have recognized that the unusual circumstances meant I would not be given their normal email updates on delivery, as they were not delivering. If they could find out the delivery date, they could have told me. In fact, and email explaining it would take longer than normal because they were not in stock would have been very helpful. It's likely email updates are automated, and this illustrates what happens when companies rely on automation and don't recognize when it isn't going to work.

One other minor gripe. The electrician remarked that he could not see a manual in the box, but I spotted it, lurking at the bottom. I fished it out, but his face was a picture when he realized it was in French. There was no English translation. I found it online, but If Heater Shop is going to sell French radiators with no English instructions, they should recognize that and send customers a link to the online manual.

Heater Shop provides a good service, with good products (I hope - time will tell) at competitive prices. They need to work on keeping customers informed, but that is a fault of organisation, not attitude. That is apparent when you speak to them, as they obviously want to help.

'Great itme'

Delivery on time well packed and looks great

'Favourable'

delivered promptly - would recommend

'Easy to buy and arrived promptly'

Easy to buy and arrived promptly

'Great product, good communication'

Great product and competitive prices along with good communication

Purchase experience was straightforward and the item was with me within 2 days.

'Good Service.'

Despite difficulty delivering to our remote location, Heater shop and their deliveries service stayed in touch until the heater arrived. It was a simple job to install the heater.

'GREAT DELIVERY SPEED!'

Excellent service: heater ordered on Sunday and delivered, as promised, early on Tuesday morning.

'Good except for the mounting problem, just when I thought the job was done!'

Very good service. Telephone ordering very good. Delivery excellent. Heater very good.

One problem, The mounting bracket hole positioning template was wrong. It appeared to be for a different Model radiator.The left and right top bracket holes were about 1cm out. Also the bottom bracket template was for a three hole bracket, that is not for the 2 hole profile for the bottom bracket supplied. I only found out after the holes were drilled and the brackets fitted and the radiator was was being lifted onto the brackets.

Very fast delivery, couldn't have asked for any better service or communication. Thanks very much

'Good company'

No complaints on this site at all. They did what they said they would do. Heater I purchased was just what I wanted

'Great'

Great service and price

'Good Supplier Good Heater and GreatbDeal'

Top class service. Super fast delivery

Good price fast delivery

Great product range at good prices and excellent customer service will definitely use again for future purchases

Our brief on the job was to supply and install a small electric heater in a very small utility room Heater Shop had the goods and delivered within 2 days. We'll certainly be using Heater Shop again

'Light in weight and heats up quickly'

Excellent product

'Superb product with superb customer service'

It’s does what it says on the tin. Reliable product and service - unbeatable by far.

Great customer service and quick delivery and the item was well packaged would use this company again and the online shopping with this company was easy to use.

'Great item and easy ordering process'

Ordered a electric wall panel heater which was easy to order and arrived quickly with nominated day of delivery.

'Excellent in every respect'

Excellent service, price, and delivery. I shall be purchasing more items as I progress through the refurbishment of this property.

prompt delivery and happy with heaters

Absolutely excellent service. A nice product, well packaged and very prompt delivery. Thank you.

'Excellent service'

Excellent service and price. Heater is brilliant.

'Use again without a doubt'

Fantastic, easily placed order on line, arrived next day. Well packaged, kept informed every step of the way.

'Nice radiator'

fast delivery good price - item not yet installed

'Required heaters delivered as promised'

The heaters I wanted, and ordered were delivered on the promised day.

'Very Pleased'

Lovely product, good communication and super fast delivery

I would recommend

'Pricing is very competitive, service and delivery are excellent.'

Helpful staff, efficient and informed.

I was very impressed with the quick delivery of my heaters and the helpfulness of the
staff at HeaterShop

Helpful and good price Quick delivery

'Excellent service'

excellent service delivered next day I telephoned on the delivery day to find out when it would be delivered they phoned me back within 5 minutes and said when I could expect delivery to there word it was delivered on time

'All good.'

Excellent service. Helpful and speedy delivery. Answered queries comprehensivelym

Very efficient service

Informative website, easy to order and fast delivery

'Top notch company'

Excellent service, help line has a vast knowledge of the products they sell,

'Supplier delivered on promises'

Ordering on-line was easy, tracking order was easy, package arrived on time.
The oil filled heater is well finished, looks great, works great and keeps my large room nie & toasties. Five stars from start to Finnish.

'Excellent service and value'

Low price, rapid delivery, and very well packed.

Best price I could find, delivery was prompt and in time. Radiator looks great.

'Good service'

Excellent service item as described securely packed and deliver quickly and at time state

'Excellent!'

Excellent service, great product, great price, easy website to navigate, super speedy delivery, good comms, one happy client, many thanks!

'Everything fine.'

Speedy, efficient service!

1st class service,product securely packaged and arrived on time .

'Good service'

The heater was delivered promptly and well packaged.

The person I spoke to was polite, very helpful and the item I purchase arrived on the day it was due to.

Great service delivered qickly.
Easy to order.
Satisfied customer.

'Fast delivery and great prices'

Once again, lightning fast delivery and great value product ( Storage heater ) We have bought from ‘Heatershop’ twice now and are very pleased with the prices and service.

'Super quick delivery'

Easy to navigate website.
Delivery next day

'Excellent Service.'

Ordering online was easy, quick confirmation and delivery. Well packaged, and will be ordering from them again in the near future.

'Purchased 2 quantum dimplex heaters'

Helpful customer service when I called up for a quote and to ask questions, and sorted delivery for me for before 1030am. Krishna very helpful each time I had a query. Very good service.
Only thing I didn’t know was they need power to the peak circuit as well as off peak which was all old ones had. Needed a return visit to fit these cables.

'Excellent and trustworthy company'

Instant response to our order. Very efficient and friendly service. Quick delivery at a discounted price. Good delivery driver liaison re. access to our house.

'Product, Price, Delivery '

I searched online for a heated towel rail, the Heater Shop had what I wanted and at the most competitive price including carriage, my order was delivered in good condition the day after I placed my order. What more could I ask?

'Excellent service, quick delivery'

Very quick, excellent service.

Very quick delivery and radiators packed with extra care. Would use this company again. Very pleased with my purchase!

'Brilliant. Next day delivery on time'

No fuss delivery on time next day

'Will check Heater shop for any future purchases of electrical heaters etchi'

Ordered electric towel rail heater. Website easy to use for ordering and paying. Paid for before 12pm delivery but courier delivered 12.35.

'Great service'

Very quick delivery, good customer service and a competitive price

excellent back up heater.very impressed with delivery,quick and kept me infomed what time it would be delivered.

'Good all round'

Good price, quick delivery, good packaging.

'Great service!'

Easy ordering, great communications and fast delivery, very pleased!

'Stylish potential heat source.'

Everything went very smoothly, from order to delivery. Really well protected and now fitted. The thermostatic controls seem to trickle out heat but it is only the end of September! Hopefully the heat will improve as it is needed. Stylish, small, and if they work as it is claimed, should be really brill!

'Excellent quality for money'

Easy to order online- well packed and delivered on time and easy to install

'Heater for conservatory'

Quick delivery and well packaged.

'Purchased Dimplex Quantum QM150. Item arrived within two days.'

Great product range and super fast delivery - will order again

Quality products and delivery services were great

'Great company'

very good web site clear and good choice ,fast delivery, competitive price

'Terrific service and excellent products'

Advice offered on the phone regarding my choice of radiator was really helpful and all my questions were answered fully giving me confidence to order on-line. The website purchase was very straightforward and delivery was made exactly as advised. I fully recommend the Heater Shop.

Did what they promised to do. You can't ask for more than that. Excellent.

'Excellent Service'

Easy to find what I been advised to purchase at the best price I could find. Arrived within 24 hrs of purchase; well packaged. Will be ordering 2 more.

Excellent radiator and a good price.

Excellent communication, next day delivery and heaters installed.

Excellent service, product, price and delivery.

Delivered the heaters on time, great service thank you

First time using heater shop.found the whole experience brilliant.very pleased with the service and the product will definitely use them again.

'Excellent Service'

I ordered the heaters on Friday and paid for delivery on Saturday, I was kept up to date with the delivery all the way. I bought 2 Haverland heaters for my conservatory and they were packed exceptionally well. I have only switched them on for a few minutes to make sure they worked but will be using them a lot more as the weather gets colder.

'Great product and an excellent price. Keep up the good work.'

They explained the product well & gave excellent service.

'Good fast service good product'

Good fast service. Good product

Really quick delivery

'I am very happy with the service given by Heater Shop.'

I would recommend them to others looking to buy electric radiators.

'Brilliant, excellent customer service'

Very good customer service. Helpful and friendly. Just 1 easy phone call and then prompt delivery.